Ebo FAQ-for user

 

 

 

Ebo User Instructions

 

 

Thanks for your support! Should you have any questions or concerns, please feel free to email us at support@enabot.com.

 

 

 

 

Catalogue

 

  1. How to pair Ebo with your smart phone?

 

  1. How to upgrade the firmware for better user experience?

 

  1. What are the meanings of Ebo’s different eyes expressions?

 

  1. What to do when fail to scan QR code?

 

  1. How to turn on the laser pointer?

 

  1. Self-return to charge dock Ebo?

 

  1. How to turn off Ebo?

 

  1. What to do when the wheels get stuck?

 

  1. How can I get the beta version of the Android app?

 

  1. When will the auto-play function be available?

 

  1. Why is there no smart collar in my package?

 

  1. What is the difference between Ebo Pro and Standard?

 

  1. Can Ebo recognize different faces of cats?

 

  1. Is it possible to sync two phones on the same Ebo?

 

 

 

  1. How to pair Ebo with your smart phone?

 

You will need to download the Ebo App, initialize Ebo and configure the network. Please refer to the doc or video for pairing Ebo with your smart phone.

https://drive.google.com/file/d/1YOfIxf0QdvdvTEPAA_1CMg_XCHvRcrbp/view

https://www.youtube.com/watch?v=D6MkLmfxbw0

 

 

  1. How to upgrade the firmware for better user experience?

 

After unboxing and pairing Ebo, you are highly recommended to upgrade the firmware immediately for better user experience. We are improving Ebo every day!

Please refer to the doc or video for upgrading the firmware.

https://drive.google.com/file/d/155-Y-YN3ocVSWJX8GSeJUX9C9HRLiWsG/view

https://www.youtube.com/watch?v=0bEJ1OPeppU&feature=youtu.be

 

 

  1. What are the meanings of Ebo’s different eyes expressions?

 

When Ebo is connecting to Wi-Fi, recharging or moving towards different directions, etc. its eyes will change accordingly. Please refer to the video to get the meanings of Ebo’s different eyes expressions:

https://www.youtube.com/watch?v=FADvN7QspJc&feature=youtu.be

 

 

  1. What to do when fail to scan QR code?

 

Please check the following steps:

    A. Make sure Ebo can only be connected to 2.4G Wi-Fi

    B. Make sure that Both Ebo and your smart phone are connected to the same Wi-Fi

    C. Make sure you are entering the correct Wi-Fi name and password

    D. If none of them works, please follow the steps below to complete the pairing through the mobile hotspot:

      a) Long press the reset pin for more than 5 seconds

      b) Place Ebo on the dock for about 1 minute for complete reboot

      c) Connect your smartphone to a hotspot of another phone

      d) Type in the name and password of the hotspot

      e) Scan the QR code

      f) Check whether it is paired successfully

      g) If it is paired succefully, please refer to the video to change the Wi-Fi to room Wi-Fi: https://youtu.be/BuOCZjWiG_I

If there are any problems with the above operations, please take a video about the problem and send to support@enabot.com for us to determine what went wrong.

 

 

  1. How to turn on the laser pointer?

 

There are 2 hats with laser pointer: the soldier hat and the onion hat. Put on either one. When you go into the control mode, there are 4 icons on the right-bottom corner of the screen. One of them is to turn on/off laser pointer.

 

 

  1. Self-return to charge dock?

 

When you stop controlling Ebo for 1 minute and above, Ebo will start searching for the charging dock and then go back to recharge by itself. Please rest the charging dock against a relatively flat wall. Please refer to video for auto-return to dock.

https://youtu.be/X7tpPx-PyAk

 

 

  1. How to turn off Ebo?

 

Please short press the reset pin on the bottom twice with the needle we provided. However, the existing firmware version will still be activated after the Ebo is placed on the charging stand, and we will optimize this in future upgrades.

 

 

  1. What to do when the wheels get stuck?

 

First, please pull the track and look into the wheels to see whether there is anything stuck inside. You could clean the wheels with tweezers. Second, please also try this:

https://www.youtube.com/watch?v=Hmr4O6997V0&feature=youtu.be

If neither works, please send a video to support@enabot.com to show the problem.

 

 

  1. How can I get the beta version of the Android app?

 

If you are interested in doing beta testing, please download the app from Google Play Store: https://play.google.com/store/apps/details?id=com.enabot.ebo.intl

 

Please be noted that this is only a beta version and more function will be coming in future updates. Your feedback is highly appreciated and will help us to improve our product.

 

 

  1. When will the auto-play function be available?

 

For iOS user: the auto-play function has been released and will be further improved in future updates.

 

For Android user: since this is only a beta version of android app, with this early version, you could remotely control Ebo, watch and talk to your cats, capture photos and videos, etc. Auto-play function and smart editor have not been launched yet. We will continue working around the clock to include those features in future updates. Thank you for your understanding.

 

 

  1. Why is there no smart collar in my package?

 

The smart collar is used for step counting and therefore evaluating the activity level of your cat. It is sold independently. You could visit www.enabot.com for details.

 

 

  1. What is the difference between Ebo Pro and Standard?

 

The major difference between pro and standard is the facial recognition feature. Powered by more advanced processor, Ebo Pro has facial recognition technology. Therefore, Ebo pro could capture and record photos/videos automatically even while you are not on the APP. You can later download those photo and videos anytime. That's also the reason why we provide 32GB local storage capacity in Pro, while 16GB in Standard model.

 

 

  1. Can Ebo recognize different faces of cats?

 

Data computing and storage are both happened locally since data security is of our highest priority. The computing power is therefore very limited without the help of cloud computing. Ebo Pro version is capable of facial recognition but not good at differentiate faces. Hopefully with the development of technology, Ebo will become better on differentiating faces later.

 

 

  1. Is it possible to sync two phones on the same Ebo?

 

As the first step we selected the most secure way. Your Ebo and your phone are exclusively paired considering data security. Data security is of our highest priority as compared to data sharing. We will be working on supporting multiple users.