After-Sales Service Policies

1. Policy Scope

(1) This After-Sales Service Policies apply only to Enabot products purchased through Enabot's official sales channels.

(2) If you purchased your product from an Enabot-authorized third-party platform, return and exchange services are handled by the seller. Please contact the respective third-party seller directly for assistance.

(3) This policy applies exclusively to Enabot products purchased for personal use and does not apply to products purchased for resale or commercial purposes.

2. Order Cancellation Policy

Customers can request an order cancellation within 24 hours of placing an order by emailing info@enabot.com. If the product has already been shipped, the order cannot be canceled. In that case, you can contact us to return the product for a refund after receiving it.

3. Return and Refund Policy

If the item was purchased from the official Enabot website, you may follow the policy below to request a return or refund. For items purchased through Enabot distributors, please contact the respective distributor for further assistance.

(1) 14 DAYS FREE-REASON RETURN POLICY

If you are not happy with your purchase for any reason, within 14 days from the date that you receive the package, you can apply for a full refund.

Note:

* For non-quality related returns, the return shipping cost will be covered by the customer.

* All accessory items are non-returnable.

(2) 7 DAYS DOA RETURN POLICY

If you receive damaged, different, or nonfunctional items, you can return them for an exchange or a full refund within 7 days that you receive the package.

Please contact us at support@enabot.com and clearly describe the issue. Supporting photos or videos are required, including images of the entire package.

All returned items must be:

In original condition, with no installation marks or signs of use
Sealed in the original packaging, including all accessories

For eligible DOA returns, Enabot will cover the return shipping costs.

(3) NON-REFUNDABLE ITEMS

All accessories purchased from our store are non-refundable. This includes, but is not limited to, chargers, replacement parts, and other accessory items. We recommend reviewing your order carefully before completing your purchase.

If you encounter any issues with Enabot products during the warranty period, please don't hesitate to contact us at support@enabot.com.

(4) Return and Refund Process

a. Contact our support team at support@enabot.com with the reason for your return. Please also include your order number and shipping address.

b. Our support team will verify your order details and provide return instructions.

c. Once the product is received at our warehouse, your refund will be processed within 5 business days, and a refund notification will be sent to your email address.

Note: Please contact us if the refund is not received within 5 business days.

(5) Return Address

Please contact support email for RMA #; RMA request is required before sending products back to ENABOT. If you do not return the device according to the instructions, Enabot will not be responsible for any losses caused.

US Warehouse

321 W Centre Park Blvd, Dock#88, DeSoto, TX 75115

Germany Warehouse

German Warehouse

Enabot Service Center

Stockstädter Straße 12,

63762 Großostheim, Germany,

kevin@wetech-gmbh.com

Note: Returns must be sent to the designated return address confirmed by us. If a product is sent to an unapproved address, we will not receive it, which may result in the refund being denied.

4. Warranty Policy

At Enabot, we are dedicated to delivering high-quality products. For Enabot products purchased through authorized platforms, the following warranty applies:

(1) Warranty Period

Worldwide (except Europe): 1-year warranty for all Enabot products.

Europe: 2-year warranty for Enabot products purchased within European countries.

* The warranty period begins on the day after you receive the product.

(2) Warranty Coverage

The warranty is valid only in the original country of purchase. If a performance issue occurs during the warranty period under normal use and is not caused by misuse or human-caused damage, we will provide warranty service to resolve the issue.

(3) Applying for Warranty Services

If your product develops a performance issue that is not caused by misuse or human-caused damage and is within the warranty period, you may apply for our warranty service.

Please contact our support team at support@enabot.com with a description of the issue and valid proof of purchase. Our team will review your request, verify the warranty status, and assist you in resolving the problem.

(4) What will Enabot do?

Our Enabot support team will first guide you through troubleshooting steps. If the issue persists after troubleshooting, we will either send you a replacement part or ask you to return the original device for a new exchange. All shipping costs will be covered by us.

(5) Not Covered by the Warranty Policy

ｘ The product is outside of its warranty period;

ｘ Normal wear and tear.

ｘ Defects or damage caused by misuse, accidents (such as collision, fire, flood, earthquake, or spillage of food/liquid), neglect, abuse, alteration, modification, unusual stress, or unauthorized repair, installation, wiring, or testing, improper storage, or use with unsuitable devices, software, or services.

ｘ Improper use that does not follow Enabot's official instructions or manuals, including any data loss or damage resulting from product use.

ｘ Damage resulting from third-party equipment used with the device.

ｘ Damage caused by unauthorized service provider.

ｘ Commercial use or resale.

ｘ Used or resold products.

ｘ Uninterrupted operation of the product.

5. Exchange Policy

(1) Eligibility for Exchange

Products are eligible for exchange if they are defective, damaged during shipping, received incorrectly, or if a product under the warranty period cannot be repaired after troubleshooting.

Exchanges are not available for products damaged by misuse, third-party modifications, or normal wear and tear.

(2) Exchange Process

a. Please contact our support team at support@enabot.com and provide your proof of purchase, photos or videos showing the issue, and a detailed description of the problem.

b. Our support team will check on it and process the exchange.

(3) Shipping Costs

If the exchange is due to a defective, damaged, or incorrect product, Enabot will cover all shipping costs. For other reasons, customers may be responsible for shipping fees.

(4) Processing Time

Once we receive the returned product, exchanges are typically processed within 3-5 business days. You will receive a confirmation email when your replacement has been shipped.

6. Additional Notes

(1) In order to protect your privacy, before returning or exchanging the product, it is recommended that you back up the contents of the SD card and empty the SD card.