Shipping Policy
We ship to most countries worldwide. If your country is selectable at checkout and no delivery restriction is shown, we can ship to you. Shipping costs vary by region — please see the table below or check at checkout.
| Region | Main Unit/Bundle | Accessories |
| Asia, Europe, USA, Canada, Australia, New Zealand | Free Shipping | $19.90 |
| Other available regions | $49.90 | $49.90 |
* Note:
1. Some countries/regions are not available for shipping due to carrier restrictions. If your location is not selectable at checkout, please contact info@enabot.com for alternative options.
2. The ROLA Pet Tracker and ROLA Smart Pet Water Fountain are classified as accessories and are subject to shipping fees.
| Region | Estimated Delivery Time |
| United States | 5 - 15 days |
| Canada | Around 10 days |
| Europe | 7 - 15 days |
| China | Around 3 days |
| Asia Pacific (Singapore, Japan, Korea, Malaysia, Vietnam, Thailand, Australia, New Zealand etc) | 7 - 10 days |
| Rest of World | 10 - 25 days |
* The above are estimated shipping times. Actual delivery may vary depending on customs processing and local carrier services. We will keep you updated via email. Please contact us if any significant delay occurs.
Need faster delivery? For urgent orders, please contact info@enabot.com before placing your order to check if an expedited shipping option is available. Additional charges may apply.
It depends on your shipping region:
| Your Region | VAT / Import Tax Included? | What You Need to Know |
| Asia, Europe, USA, Canada, Australia, New Zealand | ✅ Yes, included | No extra fees upon delivery. |
| Other countries and regions | ❌ Not included | You may be charged import duties, VAT, or customs fees by your local customs office upon delivery. These charges are collected by your local customs and are not within our control. |
For "Other countries and regions":
To find out whether your country requires additional import fees, please contact us at info@enabot.com before placing your order.
We use express delivery services to ensure quick and safe delivery. Our carrier partners include, but are not limited to: DHL, FedEx, UPS, USPS, Yanwen Express, SF Express, other freight forwarder channels as needed.
We will select the most suitable carrier based on your location and order details.
You can track your parcel in the following ways:
Via email: Click the tracking link in the shipment notification email sent by Enabot.
Via carrier website: Use the tracking number provided in the email to check status on the carrier's official website:
| Carrier | Website |
| UPS | ups.com |
| DHL | dhl.com |
| USPS | usps.com |
| FedEx | fedex.com |
| SF Express | sf-express.com |
| Yanwen Express | yw56.com.cn |
Note: For SF Express and Yanwen, English interfaces may be limited. You can also use universal tracking sites like 17track.net.
Before your order is shipped, please contact us immediately at info@enabot.com with your order number and the correct address. We will do our best to update it.
After your order has been shipped: The address cannot be changed. If you need to reroute the parcel, please contact us at support@enabot.com for assistance. Please note that additional charges (such as address correction fees or rerouting fees from the carrier) may apply.
If you haven't received any shipping updates within 7 business days after placing your order, please contact us at info@enabot.com.
We will check the status with the carrier and guide you through the next steps.
We will try to deliver all items in a single shipment whenever possible. However, depending on stock availability, your order may be split into multiple parcels.
If this happens, you will receive separate shipment notification emails with tracking information for each parcel.
If you encounter any of these issues, please contact us at support@enabot.com with the following information:
Order number
Photo of the package (clearly showing the shipping label)
Photo of the contents (showing all items received)
Detailed description of the issue (e.g., which items are missing, what is damaged, etc.)
We will investigate with the carrier and resolve the issue as quickly as possible. Depending on the situation, we will arrange a replacement, refund, or partial refund.