1. Which countries/areas do you ship to？And how much will I be charged for shipping?
|
Product |
Shipping Policy |
|
EBO X |
Free shipping on ALL orders. |
|
EBO SE, EBO Air |
Free shipping on American orders |
|
EBO SE, EBO Air, Accessories |
The freight needs to be charged. |
|
Deliverable Country/Region （EBO SE, EBO Air, Accessories ） |
Freight Fee |
|
|
America |
United States |
US$ 19.99 （only Accessories） |
|
Canada |
US$ 19.99 |
|
|
Europe |
Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain etc. |
US$ 17.5 |
|
United Kingdom |
US$ 14 |
|
|
Asia |
HongKong |
US$ 5 |
|
Singapore |
US$ 9.99 |
|
|
Japan |
US$ 9.99 |
|
|
Korean |
US$ 15.69 |
|
|
Thailand, Malaysia |
US$ 29.99 |
|
|
Pacific |
Australia |
US$ 20 |
|
Others |
Others |
US$ 49.99 |
2. How long can I receive my parcel?
|
Product |
Deliverable Country/Region |
Transit Time |
|
EBO X |
All |
Around 7-10 working days |
|
EBO SE, EBO Air |
Ameria |
Within 7 working days |
|
Europe |
Within 7 working days |
|
|
Others |
Around 10-25 working days Note: The time may vary based on your shipping address. |
|
|
Accessories |
All |
Around 10-25 working days Note: The time may vary based on your shipping address. |
*The exact transit time will fluctuate due to different customs policies in different regions and different shipping distances. The above time is for reference only.
Note:
For urgent demands, please contact support@enabot.com to check whether a faster shipping method is available. And this may create the extra shipping cost.
3. What are your shipping carriers?
We use express delivery services to ensure quick, safe delivery. Our carrier partners are included but not limited to DHL, FedEx, UPS, USPS, YWWAN Express, SF Express, and forwarder channels.
Based on the detailed situation, we will choose the carrier that works best for you.
4. How can I track my order?
You can track your parcel via the methods below:
- Check the link from shipment notification email sent by Enabot
- Use the tracking number to check from the express website:
UPS：UPS Shipping & Logistics Solutions | Your Ultimate Home for Global Delivery Services | UPS - United States
DHL: DHL Home - Global Logistics and International Shipping United States of America
USPS: Welcome | USPS
FedEx: Track & Ship Online or Find Nearby Locations | FedEx
SF Express: http://www.sf-express.com/cn/sc/
YWWEN Express : https://www.yw56.com.cn/
5. If I purchase a few items, will they be delivered at the same time?
If you purchase the items on the same day, we will try to deliver them at the same time.
Based on the stock level, your order may be delivered via separate parcels.
Once shipped out, a shipment notification email will be updated to you automatically.
6. Can I change the shipping address of my order?
- Before you receive the order confirmation email, please kindly contact support@enabot.com to modify the address.
- After you receive the shipment notification email, the address can not be changed any longer. Please kindly contact support@enabot.com for later assistance. The additional charges may be charged because of the change of address at this time.
7. What if I don't receive my shipping updates?
If after 7 business days since the order was placed, you do not get any shipping updates , please contact us via support@enabot.com at the first moment.
We will check the details with the carrier and guide you the remedy procedures accordingly.
8. What if my parcel is in shortage, incorrect, or damaged?
If you find your parcel is in shortage, incorrect, or damaged, please contact support@enabot.com with the details below:Order Number
- Photo of package(showing the shipping label)
- Photo of internal products
- Detailed description of your situation
Enabot will check the details with the carrier to solve your issue as soon as possible. Once located the reason, we will guide you to later steps in the first place.