6. If I purchase a few items, will they be delivered at the same time?
If you purchase the items on the same day, we will try to deliver them at the same time. Based on the stock level, your order may be delivered via separate parcels. Once shipped out, a shipment notification email will be updated to you automatically.
7. Can I change the shipping address of my order?
Before you receive the order confirmation email, please kindly contact firstname.lastname@example.org to modify the address.
After you receive the shipment notification email, the address can not be changed any longer. Please kindly contact email@example.com for later assistance. The additional charges may be charged because of the change of address at this time.
8. What if I don't receive my shipping updates?
If after 7 business days since the order was placed, you do not get any shipping updates , please contact us via firstname.lastname@example.org at the first moment.
We will check the details with the carrier and guide you the remedy procedures accordingly.
9. What if my parcel is in shortage, incorrect, or damaged?
If you find your parcel is in shortage, incorrect, or damaged, please contact email@example.com with the details below:Order Number
Photo of package(showing the shipping label)
Photo of internal products
Detailed description of your situation
Enabot will check the details with the carrier to solve your issue as soon as possible. Once located the reason, we will guide you to later steps in the first place.