Shipping Policy

1. which countries/areas do you ship to？and how much will i be charged for shipping?

Product

Shipping Policy

EBO X 

Free shipping on ALL orders.

EBO Air，ROLA PetPal

Free shipping on American orders

Other Products

The shipping fee needs to be charged.

EBO X

Free shipping on all orders.

 

EBO Air/ ROLA PetPal 

Free shipping on American orders.

 

Other Products

The shipping fee needs to be charged.

2. how long can i receive my parcel?

EBO X

All Orders：Around 7-10 working days

 

EBO SE/ EBO Air/ ROLA PetPal / ROLA PetTracker

American/ European Orders: Within 7 working days

Other Country Orders：Around 10-25 working days （The time may vary based on your shipping address.）

 

Accessories

All orders：Around 10-25 working days （The time may vary based on your shipping address.）

EBO X

All Orders：Around 7-10 working days

 

EBO SE/ EBO Air/ ROLA PetPal / ROLA PetTracker

American/ European Orders: Within 7 working days

Other Country Orders：Around 10-25 working days （The time may vary based on your shipping address.）

 

Accessories

All orders：Around 10-25 working days （The time may vary based on your shipping address.）

*The exact transit time will fluctuate due to different customs policies in different regions and different shipping distances. The above time is for reference only.

 

Note:
For urgent demands, please contact support@enabot.com to check whether a faster shipping method is available. And this may create the extra shipping cost.

3. what are your shipping carriers?

We use express delivery services to ensure quick, safe delivery. Our carrier partners are included but not limited to DHL, FedEx, UPS, USPS, YWWAN Express, SF Express, and forwarder channels.

 

Based on the detailed situation, we will choose the carrier that works best for you.

4. how can i track my order?

You can track your parcel via the methods below:

 

Check the link from shipment notification email sent by Enabot

 

Use the tracking number to check from the express website:

 

UPS：UPS Shipping & Logistics Solutions | Your Ultimate Home for Global Delivery Services | UPS - United States
DHL:  DHL Home - Global Logistics and International Shipping United States of America
USPS: Welcome | USPS
FedEx: Track & Ship Online or Find Nearby Locations | FedEx
SF Express: http://www.sf-express.com/cn/sc/
YWWEN Express : https://www.yw56.com.cn/

5.if i purchase a few items, will they be delivered at the same time?

If you purchase the items on the same day, we will try to deliver them at the same time.
Based on the stock level, your order may be delivered via separate parcels.
Once shipped out, a shipment notification email will be updated to you automatically.

If you purchase the items on the same day, we will try to deliver them at the same time.
Based on the stock level, your order may be delivered via separate parcels.


Once shipped out, a shipment notification email will be updated to you automatically.

6. can i change the shipping address of my order?

Before you receive the order confirmation email, please kindly contact support@enabot.com to modify the address.

 

After you receive the shipment notification email, the address can not be changed any longer. Please kindly contact support@enabot.com for later assistance. The additional charges may be charged because of the change of address at this time.

7. what if i don't receive my shipping updates?

If after 7 business days since the order was placed, you do not get any shipping updates , please contact us via support@enabot.com at the first moment.

 

We will check the details with the carrier and guide you the remedy procedures accordingly.

8. what if my parcel is in shortage, incorrect, or damaged?

If you find your parcel is in shortage, incorrect, or damaged, please contact support@enabot.com with the details below:Order Number

  • Photo of package(showing the shipping label)
  • Photo of internal products
  • Detailed description of your situation

Enabot will check the details with the carrier to solve your issue as soon as possible. Once located the reason, we will guide you to later steps in the first place.