A: We currently has 2 versions for sale, EBO Air, and EBO SE.
EBO SE is our standard version which can cover most of your needs, and EBO AIR has more fun and intelligent features.
EBO AIR has the following major functional upgrades compared to EBO SE: AI intelligent monitoring security, AI intelligent companionship for pets, laser pointer and feather remote teasing for pets, more quiet movement, intelligent detection of front anti-drop, etc.
A: EBO is mainly suitable for people who have cats, but also for people who feed small pet dogs.
Of course, with its flexible "free-walking" mobile surveillance, remote two-way voice, and other features, EBO is also ideal as a home robot for the elderly and children.
A: In short, the biggest difference between EBO is the following 2 points.
1) As long as EBO can be covered by a Wi-Fi network, it can be controlled remotely by your cell phone or tablet and move freely and flexibly, not like being stared at a corner or placed on a table and not moving.
(2) EBO has AI intelligent functions and is able to play with your pet.
A: EBO has a built-in battery, which can last up to 2~6 hours depending on each person's usage habits.
Also, EBO comes with a standard charging dock, it can automatically charge to avoid the power insufficiency problem.
A: No. EBO's video and image data are transmitted via real-time internet traffic, there is no cloud storage, and is only stored on a memory card on the EBO body, so as long as you ensure that your phone and the memory card on the EBO body are not compromised, there is no privacy or security risk.
A: Also, you need to be careful about inviting and adding members, and be sure to confirm the identity of the person before approving the addition.
A: EBO is not waterproof. It is recommended to keep away from water or being splashed with water during operation.
If water accidentally enters the EBO, please turn EBO off immediately (press the RESET button at the bottom 2 times), then remove the wheel-set and dry it with dry wool/paper towels, or a hairdryer if possible, and make sure to wait until it is completely dry before switching on and recharging. If the EBO is no longer able to be switched on, please reach out for after-sale service.
A: Yes, and the maintenance is not complicated and can be done in less than 5 minutes.
EBO is a free-moving home companion robot and it is inevitable that human and pet hair will get stuck on its "feet" as it moves around the house. It is recommended that after a period of use, remove the wheels and clean the hair/dust with the instructional video.
If you find that the EBO does not move smoothly backward and forwards, it is likely that hair/dust is stuck in the wheels and this can usually be fixed by cleaning.
A: EBO SE does not come as standard.
EBO AIR does not come as standard but is available as an option. Also included are the EBO robot (with memory card), charging dock, USB charging cable, USB charging plug, card pin, and manual.
A: EBO SE is not drop-proof. Please make sure that you do not place the EBO SE on a table, stairs, windowsill, etc. where it could be dropped for control or left unattended. When the battery is low, the EBO SE will try to go back to the charging dock to recharge, which may cause it to fall.
EBO AIR has anti-drop sensors on the left, right, and front of the body for drop protection. However, as the EBO is a sphere and small in size, the effectiveness of the drop sensor is closely related to speed and angle, so it is recommended that it is not placed in a high place where it can be dropped.
A: 1) To bind for the first time, you need to download the EBO App and follow the step-by-step instructions to bind the device.
2) When the charging dock is plugged in, place EBO on the charging dock to turn on the EBO. After powering on, three indicator lights will show on: heart light, camera light, and Wi-Fi light.
3) In the process of device binding, if you hear the binding failure sound (uh-oh) after scanning the code and the robot heart light is in blue, please kindly check whether the Wi-Fi password is correct. After the password check, please restart the router device and bring the EBO close to the router device to bind the connection again. If the heart light is purple-red, you need to check whether the Wi-Fi is entered correctly and whether the network exists.
4) If both Wi-Fi and camera indicator lights are off, EBO is connected successfully.
Note: If your phone is set in [Dark Mode], EBO can't scan the code normally, please switch to [Day Mode]. When scanning the code, please keep a distance of 15cm between the EBO camera and the phone screen.
A: Open the EBO App and check the power icon directly in the upper right corner of the control interface.
You can also check the indicator light on the charging pile. If the indicator light is green and the robot's heart light is green, that means EBO is fully charged.
A: 1) In the EBO App, find and click on "Album", you can download and then view the file accordingly.
You can click "Save" to view the 1080P HD file on your cell phone.
2) Take out the SD card, insert it into the card reader and open it on the computer. Find the video files under the RECORD directory, where MOTIONDET is the motion detection video file, PATROL is the patrol security video file, and FIXEDPOINT is the fixed-time video file.
A: First of all, the invited person needs to download EBO App and complete the registration with the cell phone number or email address.
Then, you can add them via [Generate QR Code], [Phone Number], [Email], [EBO User ID] in the [Invite Members] settings.
At the same time, you can set the other party's access rights, such as [View Camera], [Control Robot], etc.
If the other party takes the initiative to apply to join, please check in the EBO App after confirming the identity of the other party in order to add successfully.
In addition, the maximum number of invited sharing members is 6, and the maximum number of real-time online members is 4.
If the invited members are not successful, you can check whether the owner and the user registered place are in the same region. If the invited user uses the Android phone, please scroll down and refresh to show the device card.
A: Yes. It is recommended that 1~2 people can control EBO at the same time.
A: The power button of EBO is the RESET button at the bottom of the body, which has multiple functions, as follows.
1) Power on: Long press the RESET button for 2 seconds (or place the EBO on the energized charging dock).
2) Power off: Press the RESET key continuously for 2 times.
3) Reboot: Tap the RESET key 1 time while the EBO is powered on.
4) Restore factory settings: Press and hold for more than 5 seconds until the EBO makes an "EBO" sound.
A: Please use the standard flat head pin or a small household screwdriver to remove the bottom wheel set and re-install it.
If there is still no response, please contact the after-sales service for assistance.
A: Yes. EBO will find the nearest charging dock to go back to when it is in auto-recharge mode.
A: 1) Click the button on the APP control page to trigger the EBO auto recharge.
2) EBO will perform auto-recharge when the battery level is below 50% or after completing the cruise security task.
A: 1) Click the button on the APP control page to trigger the EBO auto recharge.
2) EBO will perform auto-recharge when the battery level is below 50% or after completing the cruise security task.
The above memory card tests all support taking photos, videos, viewing photos, viewing videos and formatting.
A: If you do not receive a mobile phone verification code, please ensure that you have selected the correct country/region number. Some phone numbers have a 0 in front of them, some do not have a 0 in front of them, it depends on which way the local operator is. The operator sending the SMS will automatically recognize it, the device account we bind in the background is distinguished by the presence or absence of a 0, with and without a 0 will be considered different accounts. So please remember the account number that binds your device.
If you registered with an email address and did not receive a verification code, the code may have been blocked by the mail server. You can view all addresses in the Blocks blocking group. You can remove emails ending in "@enabot.com" from the block list. Alternatively you can simply register with another email address, such as G-mail and Hotmail.
Please try re-registering.
We strongly recommend that you register your account with a mobile verification code. Once you have registered, you can set up an email address and password to log in with your account and password.
If you are unable to obtain the verification code after 5 attempts, please try again by switching networks (connecting to another WiFi or using your mobile operator's network).
If you still have not received an SMS verification code or a valid email verification code. Please send us your registration information in the format below and we will check it internally and get back to you as soon as possible.
Screenshot of the error pop-up screen regarding the issue.
A: When the SD card does not record properly or EBO wrongly detect showing no SD card, we can advise the customer to reset it, however, it should stress that if the user do not hear the "EBO bye" sound when pressing the reset button for 5 seconds, they should release it and try again, DO NOT keep pressing it longer for 5 seconds.
A: 1) Except in the case of question 21, try not to guide or let the user to perform a reset operation. (There is a difference between a reset and a reboot or shutdown)
2) Adverse effects of resetting: the user may ignore/can not hear the "EBO bye" sound and won't release the reset button when pressed for a long time, users may keep pressing it even if he hears the sound, then triggering a forced shutdown with a long press of 10 seconds. The forced shutdown will interrupt the reset process and power system down of EBO, also may cause other problems such as configuration file corruption. Therefore, DO NOT long press the reset button longer than 5 seconds.
A: he Memo of EBO Air can add words to record events, and can also add regular schedule reminders or to-do reminders.
A: 1) Enter the EBO App and adjust the definition of the view, from high, to medium or low.
2) Confirm the location of the EBO App from the router. If it is too far away, or if there is a floor or wall blocking it, it may cause the EBO network connection to be unstable and lagging.
3) You can test your network speed to find out your current network status.
If the screen keeps lagging for a long time and cannot be solved, please refer to the following steps to contact customer service staff.
1) Roughly record the current time when the lag occurs.
2) Go to the EBO App, find "About EBO", click the "wrench" icon in the upper right corner, and upload the log.
3) Take a screenshot of the information on the "About EBO" page.
4) Contact customer service and provide the above information.
A: 1) Check if the EBO is powered and if there are lights shown.
2） If it shows the request timeout, it may be a network problem, please check your current network environment. Connect your home Wi-Fi with your cell phone, and take a test of your home network situation. Check whether the EBO is too far away from the router, or there is a floor or wall blocking it from the router.
3) If your EBO App shows "Device is offline, probably shut down, no power or no network" and your phone network is working fine, please check the current status of EBO at this time. If EBO's heart-shaped light is flashing yellow, it means EBO and the external network can not communicate, please try to restart EBO or the router;
If EBO's heart-shaped light is flashing blue light normally, it may be far from the router, please bring EBO closer to the router, then restart the App or the App;
If you find still can not solve the problem, please restore the factory settings of the device and rebind.
A: No, we will notify you in advance of any firmware upgrade. It is recommended that to place the EBO connection within the Wi-Fi/router where the strongest signal and the widest coverage area.
A: EBO supports 2.4G and 5G, if both are available, it is recommended to connect to the 5G band.
A: It is recommended to be ≥12Mbps.
3. The router is always on and working under high load, and the device is prone to aging. Even gigabit fiber optic may become "slow speed", resulting in network latency and other problems, slowing down the network speed.4. [Interference]: Wi-Fi signals are susceptible to interference, almost every home today has a Wi-Fi router, and it is common to have the same Wi-Fi channel, this interference with the same band will lead to slow Wi-Fi Internet speed and card.
Suggestion: Turn off or restart the router on a daily regularly to make the Wi-Fi signal faster and more stable.
A: Because the phone will go dynamically switch different SIM cards according to the network situation, which may lead to the use of traffic that can not be connected to EBO. It is recommended to connect to 1 SIM card mobile data, the iOS system in the phone settings page will allow switching cellular data off. You can find the cellular setting on Android phones.
A: Point the EBO camera at the charging dock and observe from the APP screen whether the charging dock emits 3 purple light sources at the semi-permeable shell. If the light emits normally, make sure there are no obstacles within 0.6 meters to the left and right of the charging dock and 2 meters in front of it, and then click . If EBO cannot return to the charging dock for a long time, contact the after-sales service and help to upload the device log.
EBO relies on the guiding light from the charging dock, combined with its traversal algorithm to automatically return to the charging dock for charging. If the charging dock is blocked from the front, back, left, and right, causing EBO to be unable to receive the guiding light, EBO may not be able to find the charging dock. At this time, EBO will send a push notification via the APP to remind you to help it return to the charging dock.
Suggestion: If EBO is located far away from the charging dock, its location cannot be covered by the guiding light from the charging dock, or there are too many obstacles in your home, it is recommended to manually control EBO in the vicinity of the charging dock, then click . Customers can also order 1 or more charging docks, EBO will choose the first one that is identified first to return to the charging dock during the return process.
A: First, please check if the indicator light on the top of the charging dock is normal. When the charging dock is not charging, it shows a green light; when the charging dock is charging EBO, it shows a red light.
Note: Sometimes when you hold EBO by hand and put it back on the charging dock, it may not be aligned with the charging probe, which can be identified by the indicator light on the charging dock, which turns from green to red, indicating that it is charging.
Secondly, you can try to replace another USB plug.
For the SE version, you can use the standard flat-head card pin or a small screwdriver, remove the bottom wheel set, check whether the probe is normal, and then re-install it.
For the Air version, no need to use tools, directly using the switch can be removed.
If you have checked the above and the problem still can not be solved, please contact the after-sales service.
A: EBO can last 4~6 hours when fully charged, which can meet the normal demand in use, it has the function of auto-recharge, so it can be charged back to the pile at any time after each use, so there is no need to worry about the endurance time.
A: It can be energized all the time to ensure that the EBO remains fully charged as long as it is on the charging dock. Also, in this way at any time EBO can automatically return to the charging dock to be charged when the battery is low.
At the same time, EBO has a built-in BMS battery management system, which can effectively manage and maintain every battery cell, prevent the battery from overcharging or over-discharging, prolong the life of the battery and monitor the status of the battery.
A: It takes about 1 hour to charge the EBO from 30% to 80%. However, EBO does not actually need to be fully charged; if it runs out of power during use, EBO will automatically charge back to the dock.
A: In an unobstructed environment, EBO can be about 6 meters away from the charging pile and still can receive the signal from the dock, it can automatically return to the dock to charge. Even if it is beyond that distance or obscured by obstacles, EBO will wander around the house purposefully looking for the charging dock.
A: Remove the plastic sealing film: check whether the plastic sealing film on EBO is torn off, if not please tear it off and see if it can be solved.
Check the wheels: Check the wheel whether the hair/dust/object is stuck inside of the wheel, if so, please refer to the instructional video o clean the bottom wheel.
A: Check the wheels: Check the wheel whether the hair/dust/object is stuck inside of the wheel, if so, please refer to the instructional video o clean the bottom wheel.
Check the wheels: Check whether each wheel rotation is normal. If the wheel can not turn, please contact customer service for assistance.
A: If the speed setting is low, and the radius of EBO left/right turn is large, please set the [Device Settings] to turn [Moving Speed] up.
A: First look to see if the plastic sealing film on the EBO body has been removed. If it has been removed and there is still lag, the possible reason is that the cell phone network or the Wi-Fi network you are connected to is not stable enough.
A: EBO is designed with rubber tires for movement, it is normal to have a slight shake on the ground where there is high friction with the rubber contact.
A: 1) If EBO comes out from the charging dock, please check whether the Cruise Security is set.
2) If the EBO is on the charging dock and the charging dock is not energized, EBO will also come out from the charging dock if its power is below 50%.
3) If the EBO is not on the charging dock and moves on its own, check if patrol security is set. If it is not set, the EBO will automatically go back to the charging dock for charging when the power is low.
4) If the charging dock is placed on the ground and a pet or someone accidentally touches it, resulting in poor contact between the EBO and the charging dock and losing normal charging, the EBO will also come down from the charging dock when it is low.
A: 1) Click the [Sleep Mode] button on the lower right corner of the device card, then EBO will enter the sleep mode. During the sleep mode, all the functions of EBO will be disabled. You can click on the button to wake up EBO at any time.
2) Go to the setting page and set the no-disturb time. EBO will automatically enter into hibernation mode during the set time every day. Click the [Sleep Mode] button at the bottom right corner to wake EBO up at any time and ends the Do Not Disturb mode in advance.
A: [Anti-Collision Assist] is designed to prevent EBO from hitting obstacles during movement, and the principle relies on the single TOF inside EBO to achieve this. If there are a lot of obstacles in the place, collisions may occur due to a lack of detection, which is normal.
A: Please check the wheel set: Check the wheel bearings for hair or any object blockage, you can refer to the tutorial, and use the standard flat head pin to unscrew the screws to clean the bottom wheel.
Note: Be sure to disassemble the entire wheel set for cleaning. The hair on the wheel set bearings may not be easily visible without disassembly, so be sure to disassemble and make sure the tracks and axles on the wheel set are thoroughly cleaned.
Check the bearings: Check if each wheel rotation is normal. If you find they can not move, please contact customer service directly to send them back for replacement or return them for repair.
A: This is very normal. After all, EBO is a "new" member of the family thus the cat will feel unfamiliar when it sees it. To avoid frightening the kitten, you can control it a little softer and slower in the early stage, so that the kitten can slowly adapt. At the same time, you can use the EBO function to tease the cat and interact with it, and you can also talk to the cat remotely to let it know it is your voice so it can gradually adapt.
A: This is a normal phenomenon. Puppies are naturally inclined to chew things. For safety reasons, it is recommended that the cord be bestowed and hidden during installation. At the same time, a slightly larger dog may pick up EBO with its mouth, which may lead to falling damage, so if you happen to have a dog, please pay attention.
A: EBO has three modes: [Day], [Night] and [Auto]. In [Night] mode, the image is black and white. In general, you can directly select [Auto], EBO can automatically detect the ambient light and switch the mode automatically.
In addition, even if the ambient light is too weak, such as on a completely dark night, EBO can still be seen in [Night] mode.
A: EBO can turn on the [Auto Recording] function under 2 conditions, but it needs to be set in advance.
The first one is in the [Security] menu of the App, find and set the [Fixed-Location Security], which can record video on the charging dock at a fixed point for up to 24 hours.
The second one is in [E-Pet] mode, EBO automatically goes out to patrol, and when AI recognizes the pet, it can trigger [Automatic Video Recording].
A: For mobile surveillance, the resolution of the screen is OK for now in the industry, and the future versions will be continuously upgraded. The image displayed on the screen in real-time is the image transfer screen, and the screen resolution has a certain relation with the network signal. In the case of a quality network signal, the picture quality is high because of the stable image transmission signal; in the case of a poor network signal, the picture quality is low due to the poor picture transmission signal.
In addition, the memory card on the EBO is stored in 1080 HD format.
A: Since EBO uses the pop-up contact charging method, the occasional slight current sound is normal.
A: Yes. When you manually take videos and photos they will automatically store in the App's album. In addition, all video and photo data will be stored in the SD on EBO, not cloud storage. The original HD version of the media files are only stored in the SD on EBO, you can download and save the files on the EBO App via ‘Album’.
A: When you use EBO to take photos and videos, the EBO App automatically caches the footage, the quality of the footage is affected by the network and the resolution of the screen preview, you may be dissatisfied with the quality of the footage or the footage may lag. In this case, you can download the original HD footage stored on the SD card of the EBO camera by clicking on "Album".
If you have already downloaded the original footage from the SD, and there is still a lag or frame loss, please check the SD card information and contact our customer service.
A: EBO's current motion detection function does fail to detect moving objects if they are not moving far enough from the EBO (e.g., about 3-4 meters). If you need EBO to watch the door for you, you can place the EBO and the charging dock closer to the door so that the EBO will be more likely to detect the movement of people entering and leaving the door.
A: EBO must stay on the electric stake (keep charging) continuously when running the [Timed Recording] security function. If the EBO is operated away from the charging station, the EBO will automatically exit the timed recording.
In addition, if you set EBO to [Sleep Mode], EBO will also exit timer recording.
A: You can set up to 10 times at the same time, and you can continue to add them immediately after you use up the number of times, the total number of times cannot exceed 10.
A: No, EBO will be executed according to the setting time, independent of the machine location.