A: Where there is a home, there is EBO! EBO X is a guardian robot designed specifically for families, combined with V-SLAM visual navigation technology, self-stabilizing 4K HD PTZ camera, Harman professional tuning system, EBO X can provide your home environment / family safety and health monitoring (such as elderly fall monitoring, crying / cry for help monitoring, specific area intrusion alerts, reminders to take medication, etc.), remote companionship (two-way real-time communication, voice message, smart tracking, smart personal assistant, etc.), leisure and entertainment (bluetooth music, browsing entertainment, rich lights colors and dynamic effects, etc.)

A: As the hub connecting family members, EBO products will make product strategies and plans according to lifestyle, Pet, baby and other sub-areas. EBO X and EBO SE/ EBO Air are two product series with completely different positioning and audiences.

[Product Positioning and Crowd Audience] EBO X is a product aimed at changing the lifestyle of modern families. The audience is the middle class in the city, especially families with old people, children and pets. Previously, EBO SE and EBO Air were both products that were targeted at family pet care, and the audience was mostly pet owners.

A: The EBO X is not water resistant.

A: Considering the complexity of the outdoor ground environment and the stability of the network environment, we do not recommend using EBO X outdoors.

A: For the head part of EBO X, there is a risk that it may be chewed by large dogs or other animals, it is suggested that turn off the PTZ camera by physical pressing the button when the product is not in use.

A: When you order an EBO X, you'll received the EBO X robot, charging dock, power adapter, SD card and card pin. The SD card is 64G as standard, you can upgrade the memory with a maximum support of 256G memory card.

A: For the transparent shell of EBO X, you can wipe it with a dry cloth to remove the surface dust. For the hub motor of EBO X, you can disassemble it yourself to clean the tire, and then install it back.

A: 1.  Enabot doesn't have any aversions to screens on bots, and we also like the robots with screen in the market (eg. Amazon Astro).
2. EBO series is a worldwide unique and compact design family robot, which is completely different from others. Besides the two CES Innovation awards of EBO X, many awards and top media/KOLs endorsement are on the way. We're very sure that EBO X will be loved by its targeted audiences.

3. Last but not least, without screens, EBO X is still a new and vivid family memeber and the smart guardian with many useful smart AI functions. Also, EBO X is a true life-style product with high quality. 

A: 1. Enabot doesn't have any aversions to screens on bots, and we also like the robots with screen in the market (eg. Amazon Astro). 2. EBO series is a worldwide unique and compact design family robot, which is completely different from others. Besides the two CES Innovation awards of EBO X, many awards and top media/KOLs endorsement are on the way. We're very sure that EBO X will be loved by its targeted audiences. 3. Last but not least, without screens, EBO X is still a new and vivid family memeber and the smart guardian with many useful smart AI functions. Also, EBO X is a true life-style product with high quality. 

A: EBO X does not support Wi-Fi 6 routers. If your home is a Wi-Fi 6 router, you can connect the signal using Wi-Fi 5.

A: Yes, EBO X support Bluetooth 5.0.

A: EBO HOME App has not been specially adapted to iPad yet, but it can be used.

A: No. EBO HOME App is a brand-new and independent App. There is no interactive design between different models of Enabot products.

A: both EBO X and EBO HOME App are divided into international version and China mainland version.

1. If the accessed EBO X is an international version, you need to install the corresponding international EBO HOME App, and you can access it after completing the account registration and friend invitation process and use it normally;
2. If you want to access the mainland version of EBO X, you need to install the corresponding mainland version of EBO HOME App, and you can access it after completing the account registration and friend invitation process and use it normally.

A: If EBO X is taken away, it cannot be used directly without the authorization of the app. However, if the EBO X is forcibly restored to factory settings and the EBO HOME App is re-bound, it can be used again normally. The sensitive content of the previous EBO X will be cleared.

A: When EBO is in a non-Wi-Fi environment, the smart functions of EBO X cannot be used, but you can still connect to your phone via Bluetooth to play music, etc. At this time, the eye lights of EBO X can change color and light effect with the rhythm of the music.

A: No.

A: In order to maintain its balance, EBO X needs to stand and move properly on surfaces with a certain friction. Very smooth surfaces will not work, such as glass surfaces and waxed wood floors.

A: EBO X has a dTOF sensor on its body, which makes it have the ability of intelligent obstacle avoidance. In the process of autonomous movement, EBO X will automatically slow down to avoid collision with obstacles.

A: Obstacles less than 10mm high will not hinder the movement of EBO X, such as short-haired carpets and wires.

A: You need to refer to the carpet thickness of your home. Obstacles less than 10mm high will not hinder the movement of EBO X, during the obstacle crossing process, the robot may fall forward or backward, but the robot will quickly regain its balance through the self-balancing tumbler system.

A: The following speed of EBO X is optimized and tuned by the algorithm to be the best speed, the motion speed of the robot during remote control of EBO X is a different concept, and the two do not affect each other.

A: EBO X uses an ultra-quiet brushless motor, which makes it very quiet during operation, hardly produces strong noise and will not disturb the rest of the family. The specific running noise is 28dB, It refers to the average noise at four points of 0/90/180/270 at a distance of 1 meter with the robot as the center of the circle.

A: EBO X has the ability of edge detection, the edge can be detected at a distance of 20cm from the edge and stop moving forward to prevent falling.

A: EBO X will maintain a distance of 1.5 - 2 meters from the subject during the automatic following process to ensure that the camera can capture a more complete portrait, while the obstacle avoidance feature will allow EBO X to protect itself from collisions during the action. When a family member or pet accidentally steps on or bumps into the EBO X, there is no need to worry, the EBO X has a self-balanced design that automatically adjust its position after a tumble.

A: The wheel set of EBO X is carefully designed not to get easily entangled in pet hair and debris, so it does not need to be cleaned frequently. After removing the 4 screws on the bottom of the EBO X, the wheel set can be easily disassembled and cleaned.

A: The wheel set of EBO X is carefully designed not to get easily entangled in pet hair and debris, so it does not need to be cleaned frequently. After removing the 4 screws on the bottom of the EBO X, the wheel set can be easily disassembled and cleaned.

A: The time required for V-SLAM mapping is related to the area and complexity of the environment. After the actual test, it usually takes 20 minutes to complete the drawing of a 90-square-meter room. (The specific housing situation varies greatly, and this data is only for test reference.)

A: It is not possible to set up no-go zones before the whole house build begins. If you have an area that you do not want EBO X to map, you can close the door to that room or use an object with a height of at least 10mm to block EBO X from entering.

A: After the house mapping is ready, the restricted area can be set up. After setting, EBO X will not go to the restricted area during autonomous cruising.

A: No, you don't. The full house mapping only requires 1 time when you first use EBO X.

A: EBO X currently supports scanning and saving 2 maps, so users can switch between different maps for different scenarios. We will continue to optimize the storage space required for each map and increase the maximum number of maps we can support.

A: Yes. Sufficient space needs to be reserved on both sides and in front of the charging post. It is recommended to reserve a space with a length of 1.5m * a width of 2m in front to ensure the best recharging effect.

A: This is related to the complexity of the house environment. The maximum area that can be scanned at once is approximately 400 square meters.

A: If the space exceeds 400 square meters, it is recommended that to partition the space to create multiple maps. (Currently EBO X supports scanning and saving 2 maps.) It is important to note that there should be a physical separation between the different areas when building a map, and that you can use objects over 10cm high to block EBO X.

A: Elderly fall alert, child crying alert, call for help sound detection, specific area intrusion alert, face recognition, all of these features need the support of AI algorithms.

A: Bending over is not misidentified. If it is a yoga posture, when you are lying on the mat, and at this time EBO X is automatically inspecting, it is possible that it will be triggered by mistake. Our posture recognition algorithm team will continue to carry out algorithm learning and algorithm optimization.

A: Yes, the effective sound pick-up distance of EBO X is 3-5 meters.

A: The intrusion alert function in a specific area is limited to monitoring by EBO X at a fixed location, and it is not allowed to monitor while moving.

A: EBO X needs to set the time, frequency and route of automatic cruise in advance. In the process of automatic cruise, if EBO X recognizes that the old man falls, it will trigger a reminder.

A: We have three alert methods: App's message push, App's video call, and the internet call. If an old person falls, a child cries, or a cry for help, EBO X will trigger the App's phone call, and if the user ignores/does not answer, it will turn into an App call to the backup user + a phone call to the master user via the network number. EBO X will trigger the App's message push alert for specific area intrusion alert.

A: EBO X will support setting the location where the robot can move on the map, such as a room or a small area of a room. At the same time, the orientation of the robot can be set.

A: The function of automatically following pets is planned. However, we will give priority to the automatic follow-up function of people. In the future, after this function is developed, you can upgrade this function through OTA online upgrade.

A: No more than 40.

A: You can define the rooms or places that need to be patrolled. According to the current location, the specific route of EBO X will be automatically planned through V-SLAM technology.

A: The time required for V-SLAM mapping is related to the area and complexity of the environment. After the actual test, it usually takes 20 minutes to complete the drawing of a 90-square-meter room. (The specific housing situation varies greatly, and this data is only for test reference.)

A: You can define the rooms or places that need to be patrolled. According to the current location, the specific route of EBO X will be automatically planned through V-SLAM technology.

A: It supports 4-definition switching, i.e. SD, HD, UHD, 4K, and also supports automatic adaptation in a network environment.

A：

The bit rate of 4K is 4000kb/s

The bit rate of 1080P is 1200~1300kb/s

The bit rate of 720P is 800~900kb/s

The bit rate of 360P is 512kb/s

The data flow will be quite different when EBO is still and moving.

A: A network that can meet the lowest bit image quality code rate is enough, that is, the standard image quality code rate of 360P, 512 KB/s..

A: 1/2.7 ".

A: EBO X does not support these protocol at the moment. However, your inquiry has been fed back to the R&D team, and from the technical implementation point of view, it is feasible. We will evaluate the product in the future and decide if it will be supported in the future based on market demand.

A: Up to 48 hours of video footage can be stored locally (up to 1080P).

A: 4K video, recorded for 10 minutes, is expected to occupy 300MB of SD card space.

1080P video, recorded for 10 minutes, is expected to take up 100MB of SD card space.

720P video, recorded for 10 minutes, is expected to occupy 65MB of SD card space.

360P video, recorded for 10 minutes, is expected to occupy 40MB of SD card space.

A: Alexa Wake-up supports voice wake-up and interaction in English, German, French, Italian, Spanish, Portuguese, Japanese and Hindi. In the future, more languages will be covered with. EBOEBO Wake-up method currently only support in English. More languages will be supported in the future.

A: Yes. "EBOEBO" is primarily used to control the wake-up words of the EBO X. It requires the user to do some special command word memorization. "Alexa" is used just like all other Alexa-enabled devices.

A: Currently, only English is supported, after mass production, multiple languages will be supported by OTA.

A: No, you cannot. Using the Alexa App will only unlock some of the Alexa-related features.

A: 1. After users pass the EBO HOME App and obtain the authorization of Amazon account, they can query the EBO X in Amazon Alexa App and check its online or offline status. If EBO X is online, it supports the on-demand content, the setting and use of Routines in Amazon Alexa App, and selects online EBO X devices as execution devices. At the same time, when EBO X is turned on, users can supplement some information through Amazon Alexa App, such as home address and work address information.

2. In Amazon Alexa App, users can carry out mass content on demand, and these on-demand contents can be specified to be played by EBO X; You can also launch very rich Skills on EBO X on the Skills square of Amazon Alexa App, which enriches the voice interaction content and ability of EBO X.
3. Alexa App can't remotely control EBO X.

A: Yes. Users can check EBO X on the Amazon Alexa App after logging in to the corresponding Amazon account on the EBO HOME App and obtaining authorization to use Amazon Alexa. In the Amazon Alexa App, users are able to play a large amount of content on demand, which can be designated to be played by EBO X. Users can also launch a very rich set of skills on EBOX in the Skills Square of the Amazon Alexa App, which enriches the voice interaction content and ability of EBO X.

A: Yes, you can use Alexa's Routines, but this example is not supported because we do not currently send any image information to Alexa, so we do not support the linkage with face recognition in this example. You can use the language control and commend "Alexa, open the curtains." to EBO X after logging in to your Alexa account and obtaining authorization to do so.

A: Alexa's routines don't support this function, but the task engine in EBO HOME App does.

A: Based on the hardware and software configuration, we believe that EBO X will have more room for upgrades in the future, including support for Google Home. According to our initial research, Alexa Voice Service users make up a larger percentage, so we prioritized matching Alexa. Also, Google users are just as important to us, so we will further evaluate the support for Google Home after the Alexa version is ready. If there are any updates, we will share them in the Group in time.

A: Alexa is a wake-up word and does not support changes. However, there are five alternative names for "robot" in the command words of Alexa and robot stand up, which can be changed in Amazon Alexa App.

A: No.

A: For overseas version: Neither Alexa's voice nor EBO X's voice is supported to be replaced.

A: The same EBO X will not have Alexa and Google built in at the same time. In the future, when EBO X supports Google Voice Assistant, you can send back the EBO X with Alexa built in, and we will upgrade your system to support Google Voice Assistant.

A: 2-3 hours.

A: Yes.

A: It will automatically recharge when the battery level falls below 20%.

A: EBO X takes 2 hours to fully charge when it is not working on the charging station. (If it is working on the charging post at the same time, it will take longer to be fully charged)

A: 1) The battery pack can be fully charged and discharged for about 500 times. Fully discharged 100%(2500mA) charging counts as a cycle, and recharging after 20-30min does not count as a cycle.

2) According to the average usage habit, it can reach 500 cycles of charge and discharge in about 2 years. After 2 years, the health of the battery has dropped to about 70%. EBO X is equipped with an intelligent power management system and designed with intelligent charging and discharging functions. You can keep using it or replace with a new battery.

3) EBO X structure design supports quick replacement of battery modules.

A: EBO X can realize the automatic recharging function, regardless of the distance from the charging pile and the network. As long as the V-SLAM whole house drawing is completed in advance, the robot can complete the automatic recharging of the whole house. After completing the V-SLAM mapping, the robot will keep a map locally, and the navigation algorithm and positioning algorithm of the robot are local algorithms, so the whole process of robot recharging is independent of the network.

A: No. EBO X has innovative technical support, which can ensure that EBO X can be fully and automatically recharged efficiently and accurately.

 

A: Yes. You can invite up to 20 App friends to one EBO X and use it together.

A: In addition to the EBO X end, up to 5 accounts can chat online at the same time and see the video taken by EBO X.

A: No, you can not. Only 1 account can be allowed to control EBO X at the same time.

A: The map created by V-SLAM will exist in both the cloud and the local. The existence of the cloud is to reduce the need for users to replace robots in some special circumstances and avoid the need for users to rebuild mapping; The existence of local is to solve the problem that the robot loses its positioning because of the poor network situation in some corners of the cover family.

A: When face information is entered, the user is required to sign a privacy agreement to keep the face information locally and will not be uploaded to the cloud. If you reset EBO X, the face information will need to be re-entered.

A: EBO X provides four privacy and security methods:

1. All media files are optionally stored only in the local SD card.
2. Privacy switch in the App is able to remotely turn off the gimbal camera and the gimbal will reach the lower limit, also the system will stop video codec;
3. You can physical press gimbal button, which can completely obscure the camera from the product structure. When EBO X detects that the gimbal is completely closed, it will stop performing video codec;
4. You can also press the privacy button on the body, the gimbal will turn down to reach the lower limit position, while the system will stop video codec; A circular 4-array microphone at the top will be powered off at the hardware level to ensure that the camera and microphone are not being monitored or bugged.

A: If Amazon Alexa stops its service, the use of voice control-related functions (Alexa Wake-up/EBOEBO Wake-up) of EBO X will be affected. We will also consider planning to access other voice assistants, such as Google Assistant.